FAO - Vacancy announcement for IT Associate

Food and Agriculture Organization of the United Nations

Vacancy Announcement No: FAO/06/2017

                                                                         Issued on: 4th May 2017

                                                              Deadline For Application: 24th  May 2017

Position Title:

Grade Level:   SB3 STEP 3

CONTRACT TYPE:

National Personnel Project (NPP)

Duty Station: Juba

Organizational Unit:

FAO-SOUTH SUDAN

Duration: 6 Months WITH POSSIBILITY OF EXTENSION

Eligible Candidates:

 South sudanesse only

Anticipated start date: Immediately

The Information Technology (IT) Associate provides a large variety of standard support functions that contribute to the smooth and effective running of all Information and Communication Technology (ICT), Information Resources and Records Management functions, within the Office.

The IT Associate reports to Admin Officer and receives the technical guidance of the relevant technical Division and/or Office at HQ and in the Regional Office. He/she acts independently in routine matters in line with established policies and procedures. Supervision received is focused on the Office relevant priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities.

The IT Associate has frequent interaction with staff at all levels within the Office and with HQ relevant offices for selected functions to exchange routine information concerning the entire scope of information resources support.

Specific duties and responsibilities:

• Under the guidance and technical advice from the IT unit of the Regional Office shall act as first point of support in ICT matters. following established procedures and policies

• Receive, log and monitor requests related to IT matter, in the Service Desk LANDesk system, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to the IT Group of the Regional Office, monitor progress and ensure problem resolution.

• Install and configure standard desktop PCs and laptops as per established policies and procedures; assist in the configuration of backup procedures in the local computers.

• Operate and solve problems in the equipment of the office (printers, photocopiers, etc.) and maintain IT supplies.

• Provide guidance and training on IT services to the users, contribute actively with the Knowledge Base and CIO Consultation discussions.  

• Liaise with external technical support providers (issues related with internet service providers, warranties and maintenance contracts of IT equipment, installation of structure cabling, etc), following up on user problems until resolution is achieved.

• Ensure the proper functioning and operation of the network and connectivity infrastructure of the office (wired or wireless LANs, routers, firewalls) for the access to internet and the network shared services (file/print services, security, email backups), and telephony services, as well as the continuous monitoring of the network in accordance with corporate policies established by the IT Division;

• Escalate to the IT Group of the Regional Office the requests for purchases of hardware and software, as well as IT initiatives in Projects or Regular Program, in accordance with the guidelines and procedures established by CIO making sure to have their validation and approval in case the office needs to procure hardware and software that are FAO non-standard compliance.

• Collaborate in the annual ITC replacement exercise, follow-up with the Regional IT Office for the approval of the exercise, of the equipment and software standard/non-standard Perform any other related duties as assigned.

• Monitor the Office’s Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required;

• Maintain an inventory of computers, peripherals, software and MISTS equipment in COIN, GRMS, LANDesk; Monitor its status, ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.

• Operation and support to users in the organization of presentations and configuration of the videoconference service.

• Ensure the maintenance and supervise the minimum standards compliance for the server room of the office in terms of order, cleanliness, proper temperature, etc.  

• Ensure the operation of server’s backups, maintenance and upgrade of computers in the office, review of obsolete email accounts and cleanup.

• Provide support in missions or in case to Travel to the regional office, depending on the annual work plan.

• Perform other duties as required.

Technical Competencies and Experience required:

• Degree in IT related fields.

• Three years of progressively responsible experience in user Support for  Microsoft Windows and Office software in WAN environment, experience with computer hardware repair and software configuration, Exchange, MS Outlook and experience in use of Help Desk (manage of incidents).

• Working knowledge of English, French or Spanish.